Most purchases are shipped from our warehouse in Vancouver, Canada, by Canada Post, to arrive within 3-14 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 2-5 business days.

• The shipping and handling cost for your order is based on the total weight of the order.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
• Delivery times shown below are based upon normal business volumes. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.

Unfortunately, we cannot ship internationally at this time.

• Gift cards are sent separately from other items.
• Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. LUSH does not back order.

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.733.5874 and quote your order number.

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Registered users have the ability to track their orders through My Account. The Order Tracking link will let you see where your order is as soon as it is released to Canada Post.

To track a recent order, enter the tracking number below:

  


If you want to track your order with Canada Post but have not received a tracking number:

1. Go to https://em.canadapost.ca/emo/basicPin.do?language=en
2. Click the Track by Reference Number tab.
3. Enter your reference number. This is your LUSH order number followed by an A (e.g. 698123A).
4. Click the Track button. Your order details should appear.

Before checking the status of your package, please allow 1-4 business days for us to process your order. If you order over the weekend, your order will not be processed until the next business day. If you do not receive a tracking number and cannot track your order by reference number, please call Customer Care on 1.888.733.5874.

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. LUSH does not back order.

You will need to create a new order if you would like to ship to more than one address.

The majority of our packages are shipped by Canada Post. However some packages may be delivered by an alternative carrier. For more information, please call Customer Care on 1.888.733.5874.

In most cases, you will not have to sign for delivery; however, it is up to the driver's discretion. If the driver feels it is unsafe to leave a package, a notice will be left with further instructions.

Unfortunately Canada Post does not accept special delivery instructions for orders placed through LUSH.